T&C’s

1. Introduction

Welcome to Made By Wag. These Terms & Conditions govern your use of our website (www.madebywag.com) and any services we provide. By accessing our site or engaging our services, you agree to these terms. If you do not agree, please do not use this website.

We may update these Terms from time to time. Continued use of our website or services after any changes indicates acceptance of the revised terms.

2. Who We Are

Made By Wag ("we," "us," "our") is a UK-based freelance digital design business.

For any questions, contact us at:

📧 Email: wag@madebywag.com
📍 Address: Marlers, Pye Corner, Gilston, Harlow, Essex CM20 2RD

3. Use of the Website

By using our website, you agree that you will:

  • Use it only for lawful purposes.

  • Not attempt to hack, damage, or interfere with its functionality.

  • Not misuse the content for unauthorised commercial purposes.

We reserve the right to suspend or terminate access if we suspect misuse.

4. Services & Engagement

When engaging Made By Wag for design services:

  • We will provide a clear proposal outlining scope, timelines, and pricing before commencing work.

  • Any project changes may be subject to additional fees.

  • Payments must be made as per agreed terms.

  • We retain the right to refuse work that violates ethical or legal guidelines.

For custom service agreements, the terms set out in your specific contract will take precedence over these general terms.

5. Payments & Refunds

  • All invoices must be paid in full by the due date stated.

  • Late payments may incur interest or result in project suspension.

  • Deposits (if applicable) are non-refundable unless agreed otherwise.

  • Refunds are not offered once design work has commenced unless there is a breach of contract.

If a project is cancelled before completion, we may invoice for the work completed up to that point.

6. Intellectual Property

  • All original design work created by Made By Wag remains our intellectual property until full payment is received.

  • Upon full payment, you are granted a non-exclusive, non-transferable license to use the work for its intended purpose.

  • We reserve the right to showcase completed projects in our portfolio unless agreed otherwise.

  • You may not resell, redistribute, or claim ownership of our work without permission.

We also do not accept liability for copyright infringements caused by client-supplied content (e.g., images, fonts, text).

7. Limitation of Liability

We strive to provide high-quality digital services, but we do not guarantee:

  • That your website or marketing assets will achieve specific business outcomes (e.g., sales, conversions).

  • That the website will always be 100% free of technical issues (e.g., third-party service disruptions).

We are not liable for:

  • Loss of revenue, business, or profits due to website issues, design choices, or implementation delays.

  • Any indirect, special, or consequential damages arising from our services.

  • Third-party service failures (e.g., hosting providers, payment processors).

If found liable for any claim, our total liability will not exceed the amount paid for the service in question.

8. Third-Party Services & Tools

Our website and services may use third-party tools (e.g., Google Analytics, Meta Pixel, Squarespace).

  • We are not responsible for third-party privacy practices, terms, or service disruptions.

  • Any integrations or recommendations provided are at your own discretion and risk.

Always review third-party terms before engaging with them.

9. Client Responsibilities

As a client, you agree to:

  • Provide clear and timely feedback during projects.

  • Supply required assets (logos, content, images) in a usable format.

  • Ensure you have the right to use any third-party materials provided to us.

Failure to meet these obligations may result in project delays.

10. Confidentiality

Both parties agree to keep confidential any non-public information shared during the project.

This does not apply to:

  • Information already in the public domain.

  • Work we have been granted permission to showcase.

We will never sell or share client data with third parties. See our Privacy Policy for full details.

11. Termination of Services

We reserve the right to terminate services if:

  • A client violates these Terms.

  • Payments are repeatedly delayed or defaulted.

  • A project becomes unworkable due to unreasonable demands or lack of cooperation.

Clients may also terminate a project by providing written notice. However, any outstanding payments for work completed will remain due.

12. Governing Law & Disputes

These Terms & Conditions are governed by English law.

  • Any disputes will be resolved in the courts of England and Wales.

  • We encourage resolving issues amicably before pursuing legal action.

13. Changes to These Terms

We may update these Terms at any time. Changes will take effect immediately upon publication on our website.

14. Contact Information

For any questions about these Terms, contact us at:

📧 Email: wag@madebywag.com
📍 Address: Marlers, Pye Corner, Gilston, Harlow, Essex CM20 2RD